These Terms and Conditions (“Agreement”) govern the provision of cleaning services by Holy Neighbour Limited (hereinafter referred to as “the Company”) to any person or entity (hereinafter referred to as “the Client”). By engaging the services of the Company, the Client agrees to be bound by the following terms.

1. Scope of Services

1.1. The Company provides one-off cleaning services (e.g., end-of-tenancy or deep cleans) and regular cleaning services (e.g., weekly or fortnightly maintenance).

1.2. A minimum booking duration of two (2) hours applies to all visits.

1.3. All services are subject to staff availability and may be rescheduled at the Company’s discretion with reasonable notice.

2. Quotations and Pricing

2.1. All prices are quoted in Pounds Sterling (GBP) and are exclusive of VAT unless explicitly stated otherwise.

2.2. Quotations are valid for thirty (30) days and are based on the information provided by the Client.

2.3. The Company reserves the right to revise the quotation if the actual service conditions differ from those described by the Client.

2.4. The Company may adjust its pricing structure annually and will provide reasonable notice to Clients in the event of such changes.

3. Bookings

3.1. Bookings may be made via telephone, email, or through the Company’s website.

3.2. While the Company endeavours to honour the Client’s preferred timeslot, specific arrival times cannot be guaranteed.

3.3. Scheduling may vary subject to operational and staffing needs.

3.4. Allocation of cleaning personnel is at the sole discretion of the Company.

4. Access to Property

4.1. The Client shall ensure unimpeded access to the property on the scheduled day and time.

4.2. If keys are provided to the Company, they must operate all necessary locks without difficulty.

4.3. Failure to provide access due to Client error will result in the full service fee being payable.

4.4. The Company accepts no liability for any loss or damage arising from insufficient key access arrangements or security failures.

4A. Pets

4A.1. The Company’s staff are trained to work in environments where domestic pets are present.

4A.2. The Client shall inform the Company in advance if any pets are present on the premises.

4A.3. It is the Client’s responsibility to ensure that pets are secured or otherwise managed appropriately during service.

4A.4. The Company disclaims any liability for injury to or escape of pets, except where such events arise from proven negligence by the Company.

4A.5. The Company reserves the right to withdraw or refuse services if the presence or behaviour of a pet constitutes a health or safety risk.

5. Payments and Invoicing

5.1. Payment for one-off cleaning services is due in full on or before the date of service.

5.2. Invoices for regular cleaning services are payable within seven (7) calendar days from the date of issue.

5.3. In the event of late payment, the Company may impose:

(a) An interest charge of 5% on the outstanding amount;

(b) Suspension of services until full payment is received.

5.4. All payments must be made in full without deductions, set-offs, or counterclaims.

5.5. Should an invoice remain unpaid for more than thirty (30) days, the account may be referred to a third-party debt collection agency. The Client will then incur:

(a) A surcharge of fifteen percent (15%) plus VAT of the outstanding balance;

(b) Liability for all legal and administrative recovery costs;

(c) Immediate suspension of services.

6. Cancellations

6.1. Cancellations made with less than twenty-four (24) hours’ notice will incur the full-service fee.

7. Termination of Services

7.1. The Client may terminate regular cleaning services by providing thirty (30) days’ written notice.

7.2. If service is terminated before a total of four (4) cleaning visits, previously discounted services shall be re-invoiced at the one-off service rate.

7.3. The Client shall remain liable for payment of all services provided during the notice period.

7.4. Any cancellations within the notice period must comply with Clause 6.

7.5. The Company may terminate this Agreement with immediate effect in the event of a material breach by the Client or with reasonable notice for any other reason.

8. Loss or Damage

8.1. The Company shall not be held liable for any indirect, consequential, or economic loss or damage.

8.2. In cases of proven negligence or misconduct by the Company’s staff, compensation may be considered, subject to the limitations of the Company’s insurance coverage.

8.3. All claims must be reported within twenty-four (24) hours of the incident.

9. Special Services

9.1. Requests for services outside the agreed scope must be submitted in writing and may incur additional charges.

9.2. The Company reserves the right to refuse requests that present legal, safety, or ethical concerns.

10. Employment of Staff

10.1. The Client agrees not to employ or solicit employment to any member of the Company’s staff, either directly or indirectly, during the term of service and for a period of six (6) months following termination.

10.2. In the event of a breach, the Client shall pay the Company a recruitment fee equivalent to six (6) months’ gross salary of the staff member concerned.

11. Insurance

11.1. The Company maintains comprehensive public liability and employer’s liability insurance suitable for the nature of its operations.

11.2. A copy of the insurance certificate shall be made available to the Client upon request.

11.3. The Client is advised to maintain appropriate insurance to cover their personal property.

12. Liability

12.1. The Company shall not be liable for any delay or failure to perform its obligations under this Agreement due to events beyond its reasonable control.

12.2. The Company’s total liability in respect of any claim shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

12.3. Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury resulting from negligence, fraud, or any other liability which cannot be excluded under applicable law.